Privacy Policy

1. Information we collect

Depending on how you interact with us, we may collect:

• Contact and business information: name, company name, job title, email address, telephone or WhatsApp number, country or region, and preferred contact method.
• Inquiry and project information: products of interest, production requirements, capacity, bottle or packaging specifications, budget, timing, messages, attachments, and other information you choose to provide.
• Website and device information: IP address, browser and device type, operating system, referring page, pages viewed, approximate location, and dates and times of visits.
• Advertising information: information you submit through Meta Lead Ads and related campaign or attribution information provided by Meta, subject to your Meta settings and Meta’s own privacy terms.
• Cookies and similar technologies: information collected through cookies, pixels, tags, or similar tools used for site operation, analytics, security, and advertising measurement, where enabled.

Please do not submit sensitive personal information through our website or advertising forms.

2. How we use information

We may use personal information to:

• respond to inquiries and provide quotations, product information, technical proposals, and customer support;
• communicate by email, telephone, WhatsApp, or another channel you request;
• operate, secure, troubleshoot, and improve our website, products, and services;
• measure advertising performance and understand how visitors interact with our website and campaigns;
• send relevant business or marketing communications where permitted by law, with an option to unsubscribe;
• prevent fraud, misuse, or security incidents and comply with legal obligations; and
• establish, exercise, or defend legal claims.

Where applicable law requires a legal basis, we rely on your consent, steps taken at your request before entering a contract, performance of a contract, compliance with legal obligations, or our legitimate interests in responding to business inquiries and improving our services.

3. Facebook, Instagram, and Meta Lead Ads

If you submit a form through Facebook or Instagram, Meta sends us the information you choose to provide. We use it to respond to your request, assess your project needs, provide a quotation, and conduct permitted follow-up communications. Meta separately processes information under its own terms and privacy policy. You can manage certain advertising preferences in your Meta account settings.

We do not ask Meta to provide sensitive categories of personal information, and we do not sell the personal information submitted through our lead forms.

4. Cookies and advertising technologies

Our website may use necessary cookies and, where enabled, analytics or advertising technologies such as the Meta Pixel. These tools can help us understand site traffic, measure campaign results, prevent abuse, and show more relevant advertising. You can limit cookies through your browser settings and adjust advertising preferences on the relevant platform. Blocking cookies may affect some website features.

5. How we share information

We may share personal information only as reasonably necessary with:

• service providers supporting website hosting, customer communications, analytics, advertising, IT, security, and business operations;
• our employees, contractors, distributors, or business partners who need the information to respond to your inquiry or deliver requested products and services;
• government authorities, regulators, courts, or other parties when required by law or necessary to protect rights, safety, and security; and
• a successor or relevant party in connection with a merger, reorganization, financing, or sale of all or part of our business.

We do not sell personal information for money. We require service providers to use personal information only for the services they provide to us and to protect it appropriately.

6. International data transfers

We are based in China and serve customers internationally. Your information may therefore be processed in China or other countries where we or our service providers operate. Where required, we use appropriate safeguards for international transfers. Privacy and data protection laws in those countries may differ from the laws where you live.

7. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining business and transaction records, meeting legal or accounting requirements, resolving disputes, and enforcing agreements. Retention periods vary according to the nature of the information and our legal obligations. When information is no longer needed, we delete or anonymize it where reasonably practicable.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

9. Your privacy choices and rights

Depending on your location, you may have rights to request access to, correction of, deletion of, restriction of, or a copy of your personal information; object to or withdraw consent for certain processing; and opt out of marketing communications. You may unsubscribe from marketing emails using the link in the message or contact us using the details below.

To make a privacy request, email us at [email protected]. We may need to verify your identity before completing a request. You may also have the right to complain to your local data protection authority.

10. Children’s privacy

Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

11. Third-party links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date. Material changes may be communicated through additional notices where appropriate.